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Privacy Policy

Effective date: 1 March 2026

Who we are: Vistqual Pty Ltd trading as Old Melbourne Sign Co (OMSCO) [ABN 71 682 098 746] of 2 Ovata Drive, Tullamarine, Victoria 3043 (we, us, our) provides large-format signage and a range of digital printing services across Melbourne, Victoria.

1.  About this policy

We are committed to handling personal information in an open and transparent way and to complying with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store and protect personal information, and how you can access or correct it. [legislation.gov.au], [oaic.gov.au].

2.  What personal information we collect

The types of personal information we collect depend on how you interact with us and may include:

  • Identity and contact details (name, email, phone, address)
  • Business details (ABN, role/title)
  • Service records (enquiries, quotes, bookings, job notes, invoices, payments)
  • Communications (emails, phone calls, messages, feedback)
  • Website and analytics data (IP, device/browser, pages viewed)
  • Payment details processed via our PCI compliant payment partner (we do not store full card numbers)

3.  How we collect personal information

We collect information directly from you (for example, when you call us, email us, submit a form, place an order, or interact with our website).

We may also receive information from third parties where you have authorised them to share it with us (e.g., referral partners or platforms we use to deliver our services). We only collect information that is reasonably necessary for our functions or activities, consistent with APP 3. [oaic.gov.au]

4.  Why we collect, use and disclose personal information

We handle personal information to:

  • provide and improve our services, quotes and customer support
  • manage orders, payments, accounts and administration
  • communicate with you about our services and updates
  • maintain information security and prevent fraud or misuse
  • comply with our legal obligations and resolve disputes.

We use and disclose information only for the purpose it was collected or related purposes you’d reasonably expect, or as otherwise permitted or required by law (APP 6). [oaic.gov.au]

5.  Data security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including administrative, technical and physical safeguards (APP 11). We retain information only as long as needed for our functions or as required by law, then take reasonable steps to destroy or de identify it. [oaic.gov.au]

6.  Access and correction

You can request access to the personal information we hold about you, and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading (APPs 12 & 13). We’ll respond within a reasonable time and may ask you to verify your identity before processing your request. [oaic.gov.au]

7.  Direct marketing, email and SMS

We comply with APP 7 (Direct Marketing), and—when using electronic marketing—Australia’s Spam Act 2003, which requires consent, sender identification and a working unsubscribe facility. You can opt out at any time using the unsubscribe link or by contacting us. [oaic.gov.au], [acma.gov.au]

8.  Overseas disclosures

Some of our service providers (e.g., cloud hosting, email, analytics) may store or process information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle it in accordance with the APPs (APP 8).

9.  Notifiable Data Breaches (NDB) scheme

If a data breach occurs that is likely to result in serious harm, and the Privacy Act covers our business, we will assess the incident and — if it is an eligible data breach — notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, consistent with the Notifiable Data Breaches Scheme. [oaic.gov.au] [oaic.gov.au]

10.  Use of our website

When you visit our website, we may collect the following information:

  • personal details you provide via contact forms (e.g. name, email address, phone number)
  • technical data such as IP address, browser type, operating system
  • usage data including pages visited, time spent on site, and referring URLs
  • information collected via cookies and analytics tools.

We use the collected information to:

  • respond to inquiries and provide services
  • improve website functionality and user experience
  • analyse website traffic and usage patterns, and
  • comply with legal obligations.

11. Cookies and analytics

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our website. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.

We also use third-party analytics tools (such as Google Analytics) to collect and analyse usage data. These tools may use cookies and other technologies to gather information about your interactions with our website.

You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

12.  Complaints

If a client or other party to which we have personal information stored has any questions about our privacy policy, they are encouraged to contact us as below.

We are happy to clarify and explain in greater detail our privacy practices and the reasons why we collect and store information in the way we do.

If you believe we have breached the APPs, you may lodge a complaint with us. We will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) [oaic.gov.au].

13.  Updates to this policy

We may update this policy to reflect changes to our practices, services or legal requirements. We’ll post the updated version on our website and note the effective date at the top. [oaic.gov.au]

14.  Contact us

Privacy Officer: Deserea Wasdin
OMSCO
2 Ovata Drive
Tullamarine VIC 3043
Australia
Phone: +61 (03) 9330 3001
Email: accounts@omsco.com.au
Website: https://omsco.com.au